Frequently Asked Questions

Everything you need to know about your Element Brooklyn experience.

Are your products vegan and cruelty-free?

Yes, all Element Brooklyn products are 100% vegan and we never test on animals. We are committed to ethical beauty standards.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually between 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is at least 50% full.

Are your ingredients safe for sensitive skin?

Our formulas are designed with clean, non-toxic ingredients. However, we always recommend performing a patch test on a small area of skin before full application.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Do you use sustainable packaging?

Sustainability is at our core. We use recyclable glass bottles and FSC-certified paper for our outer packaging to minimize our environmental footprint.