Returns & Exchanges

At Element Brooklyn, we want you to love your skincare ritual; if a product isn't the right fit for your skin, we offer returns or exchanges on items within 30 days of delivery. Please ensure items are gently used or unopened to qualify for a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack the beauty products in their original packaging or a secure box to prevent damage during transit.

3

Attach the Label

Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once our team inspects the return, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing